Privacy Policy

Introduction

At Connective Communication and Business Solutions Ltd, we take your privacy seriously. As a leading creative agency with offices in London and Istanbul, we are committed to protecting your personal data in compliance with data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information, as well as your rights regarding your data. By engaging with us, whether through our website or services, you agree to the practices outlined in this policy.

Who We Are

Connective Communication and Business Solutions Ltd is a creative agency offering services in branding, digital marketing, AI solutions, and content creation. Our expertise spans multiple industries, helping businesses across the globe connect with their audiences through innovative strategies. For any privacy-related questions, please contact our Data Protection Officer (DPO) via the details provided below.

Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Team or Data Protection Officer (DPO):

• Email: contact@theconnective.uk
• Postal Address: Connective Communication and Business Solutions Ltd, Unit Da2 Sutherland House, 43 Sutherland Road, London, United Kingdom, E17 6BU

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, via www.ico.org.uk.

The Data We Collect About You

We collect various types of personal data to provide better services and improve your experience with us. This data includes:

• Identity Data: Name, title, date of birth, gender.
• Contact Data: Email address, phone number, postal address.
• Financial Data: Payment details, billing information.
• Technical Data: IP address, browser type, and usage data when interacting with our website.
• Marketing and Communications Data: Preferences for receiving marketing from us, feedback, and survey responses.

In some cases, we may collect Sensitive Data (e.g., health-related data) only when necessary and with your explicit consent.

How Your Personal Data Is Collected

We collect your data in the following ways:

• Direct interactions: When you fill in forms on our website, contact us via email, or register for our services.
• Automated technologies: As you interact with our website, we may collect Technical Data through cookies or other similar tracking technologies.
• Third-party sources: We may receive personal data from partners like advertising networks, analytics providers, or payment processors.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To deliver the services you’ve requested, such as branding, digital marketing, or website development.
• To manage our relationship with you, including handling inquiries, complaints, and service updates.
• To send marketing communications if you’ve opted in, informing you about new services, promotions, and events.
• To improve our website and services through analysis of your interactions (via cookies and other tracking technologies).

We will only use your data in compliance with the law, typically where we need to perform a contract with you or where you’ve given consent.

Disclosures of Your Personal Data

We may share your personal data with third-party processors for the purposes of providing and improving our services. These may include:

• IT and system providers, for technical and operational support.
• Marketing agencies for conducting promotional campaigns.
• Payment processors for handling transactions securely.

All third-party service providers are required to respect the confidentiality of your data and to use it only in accordance with our instructions and legal obligations.

International Transfers

Your data may be transferred outside the European Economic Area (EEA) to facilitate the services we provide. When transferring your data internationally, we ensure a similar level of data protection by using contracts approved by the European Commission or transferring data to countries with adequate protection measures in place.

Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our security practices include encryption, secure data storage, and access controls. In the event of a suspected breach, we will notify both you and the relevant regulatory authorities as required by law.

Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including meeting legal, accounting, or reporting requirements. Personal data related to financial transactions, for example, will be kept for a minimum of seven years for tax purposes.

Your Legal Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Have any inaccurate data corrected.
• Erasure: Request the deletion of your personal data where there’s no lawful reason for us to retain it.
• Objection: Object to the processing of your personal data in certain circumstances.
• Restriction: Request the suspension of processing your data under certain conditions.
• Portability: Request the transfer of your personal data to another service provider.

To exercise any of these rights, please contact us via the details provided above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Any significant changes will be communicated to you via our website or by email where applicable. Please check this page periodically for updates.

Cookies

We use cookies to enhance your experience on our website and to deliver targeted advertising based on your preferences. You can manage or disable cookies through your browser settings or our website’s cookie consent tool. For more details, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. Please note that these sites are not governed by our Privacy Policy, and we are not responsible for their practices. We encourage you to review their privacy policies before submitting any personal data.